Shipping Policy

Last Updated: November 6, 2026

Thank you for shopping with LunaCam.

This Shipping Policy explains our order processing procedures, delivery methods, shipping charges, and customer support process.

1. Shipping Destinations

We currently offer shipping within the United States.

Available delivery destinations and shipping methods are shown during checkout.

2. Order Processing Time

Unless otherwise indicated on our website, orders are normally processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or during holidays may begin processing on the next business day.

Additional processing time may be necessary during busy periods or when order verification is required.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery dates are displayed during checkout.

Delivery estimates begin after the order is shipped and may vary depending on the delivery destination, shipping carrier, and selected service.

The estimated delivery time shown at checkout is the most relevant estimate for your selected shipping method.

Delivery dates are estimates rather than guarantees and may be affected by weather, carrier disruptions, holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the destination, order details, and selected shipping method.

Free standard shipping may be available on eligible orders when expressly displayed at checkout.

Customers can review the applicable shipping costs before completing payment.

5. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing their tracking information.

Tracking updates may take additional time to appear in the carrier's tracking system.

6. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate when placing an order.

If you need to correct an address, contact us as soon as possible.

Once a package has been shipped, address changes may not be possible.

7. Lost, Delayed, or Damaged Packages

If your shipment is lost, significantly delayed, or arrives damaged, please contact our customer support team.

We will investigate the issue and help determine an appropriate resolution.

Nothing in this policy limits rights available under applicable consumer protection laws.

8. Changes and Cancellations

If you wish to change or cancel your order, please contact us promptly.

Customers may request cancellation within 15 minutes after placing an order.

Changes may not be possible after the order has entered processing or has been shipped.

9. Contact Information

LunaCam

3930 McKinney Ave
Dallas, Texas 75204
United States

Phone: +1 903-277-7845

Email: harliekromka94668@outlook.com

Website: https://lunacam.top/